HOSPITALITY BUSINESS

DEVELOPMENT CONSULTANCY

 

 

HGT has a team of industry experts available to assist in taking your business to the next level.

 

Training Needs Analysis

HGT can perform an in-depth training needs analysis of your business and develop cost effective employee development and training plans to addresses key areas for improvement. 

Quality Assessment

A quality assessment, outcome and performance management system is an essential element for business growth and to improve staff retention.  HGT can review existing systems, develop programs and assist in their implementation by training managers and supervisors in effective leadership and coaching.

Individual Training Plans

Individual training plans are key to the development of talent within an organisation. HGT can assess individual employees and develop personal, professional development plans with explicit goals providing a structured learning timetable.

Mystery Shoppers

HGT are passionate about customer service excellence. Mystery shoppers can provide provide you with insightful feedback from customers, and empowering you to make decisions on how to improve service and ultimately delight your guests.  HGT offers tailored, accurate, reliable and inexpensive methods of quality control which provides you with a practical insight into your business. It highlights good customer service which can be rewarded and poor service which can be performance managed.  The results help  to improve profits, gain and retain guests, motivate staff and develop training programmes and marketing campaigns.

Hospitality Expertise

The staff at HGT bring a wealth of knowledge and true expertise in the hospitality industry.

Our consulting staff are respected hospitality professionals and have worked in all facets of the industry. With their broad industry experiences, locally, interstate and overseas (Dubai, China, Germany, South Africa and the United Kingdom), our consultants understand the importance of good working relationships between hospitality business owners, managers, their staff and their guests.

This gives HGT an unparalleled knowledge of the local working environment and the particular requirements of the hospitality needs.